Refund policy

Return Eligibility

We want you to love your TieBowTie purchase. If you're not fully satisfied, we accept returns within 30 days of the delivery date, provided the item meets the following conditions:

• Unworn, unwashed, and unused
• Original tags still attached
• In original packaging
• Free from any stains, odors, or damage

Non-Returnable Items

• Items marked "Final Sale" or purchased during clearance
• Custom or made-to-order pieces (e.g. "Design Your Tie" orders)
• Gift cards

How to Start a Return

1. Email us at help@tiebowtie.com or call +1-306-501-4186 with your order number and reason for return
2. Our team will confirm eligibility and share return instructions within 1–2 business days
3. Pack the item securely in its original packaging and ship it to the address provided by our support team
4. Once received and inspected, we'll process your refund within 5–7 business days

Return Shipping

Currently, orders are shipped from India, and return shipping costs are the customer's responsibility unless the item arrived damaged or defective. Once our Edmonton, Alberta, Canada facility is operational, we plan to offer simplified local returns for Canadian customers — this page will be updated as soon as that change takes effect.

Refunds

Once your return is received and inspected, we'll notify you via email whether your refund has been approved. Approved refunds are credited back to your original payment method within 5–7 business days. Please note your bank or card provider may take additional time to reflect the refund.

Exchanges

Need a different size or color instead? The fastest way is to return the original item for a refund and place a new order separately. This ensures you get the replacement item as quickly as possible.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery at help@tiebowtie.com with photos of the item and packaging. We'll arrange a free replacement or full refund, including return shipping costs.

Late or Missing Refunds

If you haven't received a refund within the stated timeframe, first check with your bank or card provider, as processing times vary. If you've done this and still have questions, contact us at help@tiebowtie.com.